Refund Policy for Digital Products
At Touchless Trading, we want you to be completely satisfied with your digital product purchase. If you are not entirely happy with your purchase, we’re here to help.
Refund Eligibility
We offer a 5-day refund policy for digital products purchased directly through our platform. To be eligible for a refund, you must request it within 5 days of the initial purchase date.
Eligible Refund Situations
Refunds will only be provided in the following circumstances:
- You encounter technical issues that prevent you from accessing or utilizing the digital product effectively despite reasonable efforts and assistance from our support team.
- The product does not function as described or has significant defects that hinder its intended use.
Non-Refundable Items
Please note that certain situations may not be eligible for refunds, including but not limited to:
- Change of mind or personal reasons.
- Failure to meet system requirements or lack of technical expertise.
Refund Process
To request a refund, please contact our customer support team at [contact email] within the 5-day refund window. Provide your order details and a clear explanation of the issue you’re experiencing.
Upon verification and approval of your request, we will initiate the refund to your original method of payment within a reasonable timeframe.
Additional Information
- Refunds are processed in accordance with the payment processor’s policies, and it may take some time for the refund to be reflected in your account.
- Once a refund is issued, access to the digital product will be revoked.
Contact Us
If you have any questions or concerns regarding our refund policy, please reach out to us at [contact email or address].
Policy Changes
Touchless Trading reserves the right to update or modify this refund policy at any time. Any changes will be effective immediately and will be communicated on this page.